Which payment methods are available on this site?
We accept all major credit-cards as American Express , Visa , MasterCard , Diners , JCB , etc . Please be sure to provide us your exact billing address ( the address your credit card company has in their records ) . Incomplete information may cause a processing delay .

 
How much does shipping cost?
There are no shipping charges for orders placed through our website .

 
How are orders packaged?
Each piece is displayed in an attractive jewelry box . The jewelry is further wrapped within secure packaging to guarantee the safety of your purchase in transport .

 
Can I order gift certificates?
Very soon we shall make it possible for our clients to order gift certificates.

 
How do I use my special promotional code?
If you receive a special promotional offer from us via e-mail , simply order the promotional code in the space provided on the web page while you order your desired piece of jewellery .

 
What if my order gets lost or damaged in shipping?
Practically it is impossible to have anything lost on its way to your desired address of delivery . Nonetheless we have an insurance for all the expeditions and if a loss occurs , they shall cover all the charges.

 
If I am purchasing a gift for someone else, will they know how much I paid?
No . Only the billing address will receive an invoice with the prices on it.

 
How do I find out about special items, upcoming promotions and other events?
The best way is to visit our website regularly where we shall be posting the necessary information . There would be regular promotions for events and special offers where you can profit from if ordering before the expiry of such a promotion.

 
How do I contact you if I have a question?
Our customer care department shall be eager to answer all your questions . You may mail us on info@gautamdiamondsandgold.com.

 
Warranty Information
You may obtain the complete written manufacturer's warranty for your purchases.

 
How can I exchange an item?
Please refer back to us by an e-mail by stating a specific cause for a demand of the exchange . We shall provide you all the necessary information as to the secure procedure of sending the goods back , the delay required for the new exchange product to reach you , etc . Please note that we do not refund a purchase.